Resume
Liliana Lovo
Liliana Lovo
– the road so far.
8+ years building systems and experiences that change how people work.
Summary
Senior Product Designer with 8+ years of experience, most recently at Citi, designing enterprise tools, design systems, and dashboards used by hundreds of analysts. Completed a Master's in Digital Business and Innovation at IE (2026), exploring how design, strategy, and AI can work together to build better products.
Experience
Sr. Product Designer – Full-time
Citibank · New York, USA
January 2022 – August 2025
- Co-founded Citi's Design System, a unified, scalable framework now adopted by 150+ designers across the organization, spanning multiple product lines and brand segments.
- Led end-to-end design for 10+ internal tools used across Citi's risk and controls functions, simplifying complex compliance workflows.
- Replaced Excel-based risk workflows with a modern web application (MCA Dashboard) now used by 300+ active analysts daily, including a flagging and disposition system with embedded analytics.
- Designed a senior leadership reporting dashboard (PRC Health) used by Citi's executive team to monitor risk program health in real time.
- Mentored 2 junior designers and 3 interns, providing hands-on guidance, career development conversations, and design feedback.
Jr. UX/UI Designer – Full-time
Citibank · New York, USA
March 2019 – December 2021
- Created wireframes, prototypes, and UI components for consumer-facing platforms, contributing to senior-led product initiatives.
- Ran usability testing sessions and helped develop personas, user flows, and journey maps that informed key product decisions.
Co-Founder – Café Bella Aurora
Café Bella Aurora · New York, USA
March 2021 – Present
- Co-founded a specialty coffee brand rooted in my family's four-generation coffee heritage in Nicaragua.
- Led all creative direction: brand identity, logo design, packaging, typography, color systems, and physical product design.
- Designed and launched the brand's e-commerce website, end-to-end UX, information architecture, and visual design.
Emerging Tech – Internship
Publicis North America · New York, USA
June 2017 – August 2017
- Designed a web application for the Emerging Technology Department, improving visibility and workflow efficiency for 150+ employees.
- Participated in client pitches, gaining direct experience in stakeholder communication and design decision-making.
Engine Digital Media Assistant – Internship
Target Ogilvy & Mather · Managua, Nicaragua
June 2016 – August 2016
- Integrated design, web development, and digital advertising to deliver campaign assets for clients.
- Partnered with clients to deliver assets using Photoshop, Illustrator, and Google Developer tools.
Skills
- Design
- UX/UI Product Design Design Systems Prototyping Information Architecture Visual Design Brand Identity
- Methods
- UX Research Usability Testing Stakeholder Interviews Journey Mapping Workshop Facilitation Design Critique
- Leadership
- Mentorship Cross-functional Collaboration Design Strategy Stakeholder Management
- Tools
- Figma Sketch Adobe Illustrator Adobe Photoshop HTML & CSS
- AI-assisted design
- Claude & Claude Code ChatGPT Lovable Google AI Studio
- Languages
- English · Fluent Spanish · Native
Education
Master's in Digital Business & Innovation
IE Business School · Madrid, Spain
IE Business School · Madrid, Spain
Graduated July 2026
Bachelor of Science, Digital Arts and Science Engineering
University of Florida · Gainesville, USA · Cum Laude
University of Florida · Gainesville, USA · Cum Laude
August 2018