Liliana Lovo
— the road so far.

Lead designer for internal risk and controls platforms. Promoted from Product Designer in 2022.

• Led the redesign of the MCA (Manager's Control Assessment) platform used daily by 300+ risk analysts globally.
• Co-built and maintained the Citi internal design system — components and patterns adopted by 150+ designers across the bank.
• Designed the Leadership Intelligence Dashboard, a strategy tool for senior executives that consolidated 6 separate reporting tools.
• Mentor 4 junior designers; run weekly design crits across two product squads.

First designer embedded with a risk-tech engineering team historically built without dedicated UX.

• Built the design practice from scratch — introduced research methods, design reviews, and a shared component library.
• Redesigned 4 legacy tools, cutting average task completion time by ~35%.
• Established the partnership model between design, product, and engineering that's still used today.

Independent coffee brand sourcing single-estate beans from family farms in Matagalpa, Nicaragua.

• Built brand identity, packaging, and Shopify storefront end-to-end.
• Manage operations, supplier relationships, and content strategy.

Web and mobile work for early-stage startups while transitioning into product design full-time.